One inbox for every customer conversation
Marina communication normally scatters across a shared mailbox, someone's text messages and a note on the counter. BerthRight threads it into one inbox tied to the customer record, so whoever picks up the conversation can see all of it.
Threaded, and attached to the customer
Messages thread against the customer and their vessel rather than living in one employee's mailbox. When a boater replies to an email, the reply routes back into the same thread — so context survives staff turnover and days off.
- Shared inbox covering email and SMS
- Inbound replies routed back into the original thread
- Conversation history attached to the customer record
Announcements to the whole dock
Storm coming, water shut off, fuel dock closed Tuesday. Broadcast announcements reach your tenants without exporting a contact list into a separate mail tool that knows nothing about who currently rents a slip.
- Bulk messaging to tenants, filtered by who they actually are
- Email delivery through Resend, SMS through Twilio
- Consent tracked for SMS, so opt-outs are respected
Transactional mail that sounds like you
Contract reminders, payment reminders and receipts carry your marina name rather than ours, so the mail your customers receive reads as coming from the marina they moor at.
Questions about messaging & communications
Can I text customers as well as email them?
Yes. Email is delivered through Resend and SMS through Twilio, both from the same shared inbox. SMS consent is tracked so opt-outs are respected.
What happens when a customer replies to an email?
Inbound replies are routed back into the original thread against that customer, so the conversation stays in one place rather than landing in an individual mailbox.
Can I send an announcement to every tenant at once?
Yes. Bulk messaging reaches your tenants directly from the system, so the recipient list always reflects who currently rents a slip.
Related
Customer portal
Give slip holders a portal under your own brand to sign contracts, pay invoices, request service and message the office. No app download required.
Read more →Slip management
Manage every slip from a drag-and-drop dock map. Live availability, seasonal rate overrides, date-range blocks, and dock, list and Gantt views in one place.
Read more →See it running your marina.
Request a 20-min walkthrough and we'll show you messaging & communications on real marina data.