Privacy Policy

1. Information We Collect

We collect the following categories of information:

Information you provide to us:

• Name, email address, mailing address, and phone number
• Boat details (make, model, length, registration)
• Payment information (processed securely through our third-party payment processor)
• Inquiry and reservation details submitted through our website forms
• Account credentials and profile information
• Communications you send to us

Information collected automatically:

• IP address, browser type, device identifiers, and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies
• Approximate location data

Information from third parties:

• Payment confirmation data from Stripe
• Identity verification data where applicable

2. How We Use Your Information

We use your information to:

• Process inquiries, reservations, and slip assignments
• Communicate with you about your account, bookings, and services
• Send transactional SMS and email messages (see Section 3)
• Process payments and invoicing
• Verify your identity and secure your account (including two-factor authentication)
• Improve and maintain the Service
• Comply with legal obligations
• Prevent fraud and enforce our Terms of Service

3. SMS / Text Message Communications

Consent. When you submit an inquiry form or create an account on BerthRight or a marina operated using BerthRight, you may opt in to receive SMS messages by checking a clearly labeled, unchecked consent box and providing your mobile number.

Message types. If you opt in, you may receive text messages including: inquiry and reservation confirmations, slip availability notifications, payment and invoice reminders, dock arrival and check-in instructions, account verification codes, and service-related updates.

Frequency. Message frequency varies based on your activity and reservations.

Rates. Message and data rates may apply. Consent to receive SMS messages is not a condition of any purchase.

Opt-out. You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information in Section 11.

SMS data sharing. We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. Phone numbers and consent records are shared only with service providers (such as Twilio) strictly to deliver the messages you have requested.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, remember your preferences, analyze usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may limit some functionality.

5. How We Share Your Information

We do not sell your personal information. We share information only as follows:

• Service providers who perform services on our behalf (hosting, payment processing, SMS/email delivery, analytics, customer support) under contractual confidentiality obligations
• Marina operators using the BerthRight platform, when you submit an inquiry, reservation, or account request to their marina
• Legal compliance when required by law, subpoena, or government request, or to protect our rights, users, or the public
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to customary confidentiality protections

6. Data Retention

We retain your information for as long as your account is active, as needed to provide the Service, and as required to comply with our legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for the period required by applicable telecommunications regulations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and secure payment processing. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Withdraw consent for SMS messages (reply STOP)
• Request a copy of your data
• Lodge a complaint with a regulatory authority

To exercise these rights, contact us using the information in Section 11.

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights regarding your personal information. We do not sell personal information.

9. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Material changes will be communicated through the Service or by email.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact: