A customer portal that carries your name, not ours
Every routine question a boater asks — what do I owe, when does my contract renew, can someone look at the trim tabs — is a phone call your staff answers during the busiest hours. The portal answers them, under your marina's brand, on the boater's own time.
What slip holders can do without calling
The portal covers the whole relationship, not just payments — so the office phone stops being the only interface your customers have to the marina.
- Review and e-sign contracts
- Pay invoices and save a payment method for future installments
- Request service and track work orders on their vessel
- Message the office in a thread that keeps its history
- Manage vessel details and join the waitlist
In a browser, not an app store
The portal runs in the browser on a phone, tablet or laptop. Slip holders who will never download a marina app still get self-service, which is most of them — and there is no app version to chase when something changes.
Branded as your marina
Your logo, colours, font and login background. Your marina name on receipts and portal mail. Your own subdomain. Customers experience the portal as part of your marina rather than as third-party software you bought.
Questions about customer portal
Do customers have to download an app?
No. The portal runs in any modern browser on phone, tablet or desktop. There is nothing to install.
Does the portal show BerthRight's branding?
No. The portal carries your logo, colours, font and marina name, served from your own subdomain. Sign-in codes are the one exception and still come from BerthRight.
Can customers pay and sign from the portal?
Yes. Slip holders can e-sign contracts, pay invoices by card or ACH, and save a payment method for future installments.
Related
Messaging & communications
Every customer conversation threaded in one shared inbox. Send email and SMS, broadcast dock announcements, and keep replies attached to the customer record.
Read more →Billing & payments
Auto-generated invoices and installment schedules, card and ACH payments through your own Stripe account, plus cash and check recorded in the same ledger.
Read more →See it running your marina.
Request a 20-min walkthrough and we'll show you customer portal on real marina data.